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Textricks is a next-generation communication cloud-based communication platform that provides carrier-grade services on a global, private IP voice network. By unlocking the power of intelligent connectivity, we’re laying the foundation for a future of endless innovation and interconnected technology, where communication flows seamlessly between people, devices and applications across the globe.
At Textricks, we are committed to honoring the privacy of our customers and visitors to our website. We recognize the importance to you, our website customer or visitor, of maintaining an appropriate level of privacy and security for the personal information we collect from you through this website. We store your data safely and handle it with the utmost care and in accordance with applicable law.
The following privacy policy (the "Privacy Policy") along with that certain data processing addendum (as may be updated from time to time and which is hereby incorporated by reference, the "DPA", available at Data Processing applies and governs personal data collected via our website Textricks.com, as well as, shared personal data through the services offered by Textricks to the customers, website visitors and, where applicable, end-users of our services (collectively, "you" or "your"), including our gathering, use and disclosure practices with respect to your information that is collected by us or provided by you on and through this website. By accessing or using our website or services, you acknowledge that you have read and accepted the practices, procedures and terms and conditions of this policy and any other terms of use or policies posted by us.
Please note that this Privacy Policy applies only to the Textricks website and services and does not cover handling and processing of your personal data used by the websites of our advertisers or of any other third parties to which we link and will also not cover handling of personal data of an employee, contractor, consultant, candidate or intern of Textricks. All references to “Textricks”, "we", "us" "our" throughout this policy statement include, unless otherwise stated, all Textricks affiliate companies, subsidiaries, successors and assigns. By accessing or using Textricks’s website and services, you consent to the use of your personal data and any other information in accordance with the terms of this Privacy Policy.
For the purposes of this Privacy Policy, the “personal data” or “personal information” means any information that relates to, describes, could be used to identify an individual, directly or indirectly. This does not include anonymous or de-identified data, which does not relate to an identified or identifiable natural person or cannot be linked to or identify an individual.
We may, from time to time, change this Privacy Policy with or without notice. If you have any questions or concerns regarding this Privacy Policy, you may email us at: enquiry@textricks.com
Textricks complies with all data privacy laws and directives, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Since you as our customer integrate our products in your software applications, we don’t interact with your end users directly. However, when you, as a customer, do share your end user information with us, we always handle the data in accordance with agreed data processing terms, if any, and data protection regulations, including the GDPR. We don’t use that data for any purposes other than specifically issued by the customer who provides the data, or to the extent required under law.
You’ll encounter the terms “controller” and “processor” in this policy. By “controller”, we mean the company that an individual (“data subject”) provides their personal data to. The controller determines the purpose for the personal data and is responsible for the correct handling of the data subject’s data. By “processor”, we mean the company that provides part of the services to the controller, and needs specific personal data in control of the controller in order to do so. In any such case where Textricks act as a controller.
Depending on your relationship with Textricks, we may both be a controller and/or a processor.
When Textricks processes any personal data or contents of communications provided by you as a customer, we will process such data as a processor. When Textricks processes communications metadata, Textricks is a processor in many respects, but may act as a controller in others. When Textricks processes your personal data that you have provided to us through our portal, website or otherwise, Textricks may be acting as a controller with respect to portion of such personal data, which may include billing and account data. When Textricks is acting as a controller or as a processor, it always ensures that the parties we work with adhere to our Privacy Policy and applicable data protection legislation. Additionally, we ensure that another party will not use the data you have entrusted to us for any other purpose than delivering the services you have purchased.
When we collect personal information from you in connection with accessing our website, applications or services within the European Economic Area (EEA) and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
We will normally collect personal information from you where we need the personal information to provide services to you or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question (i.e. traffic monitoring, service usage) or we may process your personal information where we have your consent to do so. Moreover, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed below, we will make clear to you those legitimate interest at the relevant time.
Textricks may collect:
We tend to use different methods when collecting your personal data from and about you which includes:
For avoidance of any doubt, will not use the personal data we collected for materially different, unrelated, or incompatible purposes without providing you a notice. We would like to reassure you that legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it, including but not limited to: (a) performance of a contract; (b) legitimate interest; (c) necessary for compliance with a legal obligation; (d) consent to collect and process your Personal Data.
Textricks may use your personal data collected in due course for one or more of the following purposes:
To provide Services to you, activities which may include:
Except as set forth in this policy or unless we specifically disclose it to you at the time of collection or subsequently obtain your approval, we will not make any personal data that is gathered on our site available to unaffiliated organizations for commercial purposes unrelated to the business of Textricks. However, certain federal, state and local laws or government regulations may require us to disclose personal data about you. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena or court order to be disclosed.
Textricks may share your personal data with some of the following third parties, for business purpose and where is legally necessary:
We don’t sell information to third parties for advertising, but we do use your personal data to inform our direct marketing efforts, such as through Google Adwords. You can learn more about managing your advertising preferences in our Cookie Policy. We may also share aggregate anonymized data relating to the transactions on the site and use of our services for marketing, research and other purposes.
Textricks would like to make sure you are fully aware of all of your data protection rights. Under GDPR provisions, every data subject or user is entitled to the following rights:
At any time, you can make a request to exercise any above-listed rights. If you would like to exercise any of these rights, please contact us at our email: enquiry@textricks.com
The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information. This section describes CCPA rights and explains how to exercise those rights.
If you would like to exercise any of these rights, please contact us at our email: enquiry@textricks.com
Only you, or someone legally authorized to act on your behalf (this includes an authorized agent), may make a verifiable consumer request (“request”) related to your personal information. You may only make a request for access or data portability twice within a 12-month period. An authorized agent making a request on your behalf must provide us with written authorization providing the agent with the ability to make a CCPA request signed by you. Additionally, you will need to verify your identity directly with us. Please note that this authorized agent requirement is not applicable when the authorized agent has a power of attorney. The request must: (1) provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and (2) describes your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Any disclosures we provide will cover the 12-month period preceding receipt of the request. We will provide a response to a request within forty-five (45) days of its receipt. If we reasonably require an extension of time, we will notify you within the first forty-five (45) day period and such extension will not exceed an additional forty-five (45) days. We will not discriminate against you for exercising any of your CCPA rights. Any personal information provided to us for verification and fraud-prevention purposes will only be used for that purpose and such information will be deleted as soon as practical after processing of your request. We will not sell (as defined under the CCPA) California resident personal information we collect.
PLEASE NOTE You will not have to pay a fee to access your Personal Data or to exercise any of your rights listed above. However, we may charge a reasonable fee if your request, in our sole opinion, is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. Also, to help us to progress your request, we may need to request specific information from you to confirm your identity and ensure your right to access your Personal Data or to exercise any of your above listed rights. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We will try to respond to all legitimate requests within one month of receipt of the request. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests, in which case, we will notify you and keep you updated on progress made.
If you would like to exercise any of these rights, please contact us at our email: enquiry@textricks.com. H3>How Long Do We Hold Your Personal Data?We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including the purposes to provide you with services, of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements. After expiration of the applicable retention periods, your personal data will be deleted or anonymized. If there is any personal data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such personal data. To improve our products and services, we may aggregate and anonymize your personal data (so that it can no longer be associated with you), in which case we may use such aggregated and anonymized information indefinitely without further notice to you.
We only ask for personal data when we need it for business purposes or to provide you with relevant information. You generally have the opportunity to agree to the collection, use, disclosure and sharing of the information you’ve provided. That applies whether you’re browsing our website, where you can manage your cookie preferences.
Except as otherwise provided in this policy or in other written documentation or policies that may be provided to you regarding the services or website, the only personal data that we collect about visitors to our website is that which is provided to us voluntarily by you. “Personal data” is information that tells us specifically who you are, such as your name, street address, email address, billing address, social security number, credit card number, other service account information, and certain other financial information. In general, you can visit our website without telling us who you are or revealing any personal data about yourself. Our Web servers may use “Cookies” (described below) to collect information about visitors such as your domain name, host from which you access the Internet, the IP address of your computer, and your browser software and operating system. This information may be aggregated to measure such things as the number of visits, average time spent on the site, number of pages viewed, and methods by which our site was found. Textricks may use such information to evaluate the use of our site and to continuously improve the content and services being provided.
When you use our online services by accessing your account information, ordering a service or making a payment on-line, requesting product or service information, or sending us email, we will ask you to provide personal data to us. Except as otherwise provided in this policy, when you supply information about yourself for such specific purposes, we use the information for that purpose and to manage the internal operations and security of our website consistent with the terms of use and policies established from time to time governing this site. As further described herein, such purpose may involve the disclosure of such information to unaffiliated companies or vendors where necessary to and for the limited purpose of processing your request, processing a transaction authorized by you or providing you with products or services.
We also want you to be aware that certain information related to your telecommunications services account with us such as to whom, where and when you make calls is CPNI. CPNI is protected by specific federal laws and regulations and as such we are fully committed to comply with such laws and regulations, both through our website and in all other respects. Without your consent, we will only share or disclose your CPNI (i) to market to you services or products among the categories of services or products you currently subscribe, (ii) to initiate, render, bill and collect our telecommunications services, (ii) to protect you or other carriers from illegal or fraudulent use of, or subscription to, our services or to protect our rights or property, (iii) to provide your call location information in certain specified emergency situations, and (iv) for other legally permissible purposes.
Textricks operates a telephone system which is capable of recording conversations for the achievement of various proper and lawful purposes, including (i) quality monitoring, (ii) training, (iii) compliance and (iv) safeguarding purposes. Calls, incoming or outgoing, may be recorded, retained and/or collected.
All calls, incoming and/or outgoing to and/or from Textricks, can be recorded. Under normal circumstances, a call will not be retrieved or monitored unless:
Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with the relevant legislation, including GDPR. Data collected shall be:
Where possible, we will inform the caller and/or the receiver of the call that the call will be monitored/recorded for quality/training purposes so that they have the opportunity to consent by continuing with the call or hanging up.
By continuing a call and/or accepting the current policy you freely and unconditionally consent that when receiving a call from Textricks and/or when you are calling Textricks, the call may be monitored or recorded for the purpose(s) stated in this policy.
Textricks complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”) and the UK Extension to the EU-U.S. DPF (“UK Extension”), and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce. Textricks has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Textricks has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”, together with the EU-U.S. DPF Principles, the “DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/
In compliance with the EU-U.S. DPF and the UK Extension, and the Swiss-U.S. DPF, Textricks commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension and the Swiss-U.S. DPF.
Your personal data may be transferred and processed outside your jurisdiction (this may include US) and in countries that may not provide for the same level of data protection as your jurisdiction, such as the European Economic Area (“EEA”). As set forth by the U.S. Department of Commerce, Textricks is officially certified under the EU-U.S. DPF, the UK Extension, and Swiss-U.S. DPF and relies on these certifications as its primary transfer mechanisms for transfers of personal data from the EU and Switzerland to the U.S. Where neither the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, nor the Swiss-EU DPF apply, and where applicable law requires us to utilize a data transfer mechanism, we rely on adequacy decisions as adopted by the applicable jurisdiction; standard contractual clauses issued by the European Commission or pursuant to established derogations for specific situations.
Moreover, we have employees located outside the European Economic Area ("EEA") that may access certain personal data, only on a need-to-know basis, for the performance of the service we offer you (e.g. account management, technical support, legal compliance). However, all employees are trained in the same way in order to be compliant with the GDPR, regardless of the country they are based in. Therefore, you don’t have to worry, your data will always be in good hands.
We may also share data with third parties outside the EEA whenever it is absolutely necessary to render our services. In all cases, sub-processors will agree to data processing obligation with us and/or relevant European Commission’s Model Clauses.
The Federal Trade Commission has jurisdiction over Textricks’s compliance with the EU-U.S. DPF and the UK Extension, and the Swiss-U.S. DPF.
In connection with the EU-U.S. DPF Principles, an individual has the right, under certain conditions, to invoke binding arbitration as set forth in Annex 1 of the EU-U.S. DPF Principles, provided such individual has invoked such right by delivering notice thereof. Textricks adheres to the DPF Principles for onward transfers of personal data to third parties and remains liable for damages caused by third parties under the EU-U.S. DPF unless Textricks did not cause the event giving rise to damage.
Textricks currently works with third party sub-processors in order to:
For all sub-processors Textricks performs a privacy and security due diligence to evaluate the sub-processor’s privacy and security standards and executes a data processing agreement.
You may request for the most up to date list of sub-processors we work with and who may have access to certain Personal Data.
Please bear in mind that, in order to render our services, we work with partners whose names may not be disclosed due to confidentiality obligations. However, we make sure that, in cases where they might need to process your data, they do so under the same privacy and security standards as we do.
In order to provide the Services and/or to comply with applicable law, rule or regulation, we may require you to submit certain identification verification information, including, without limitation, personal identifiable information and biometric information to Textricks or certain third-parties.
Our site may make use of cookies (or a similar technology) to better manage our sites and to assist us in providing you with tailored information and services. A cookie is a tiny element of data that a website can send to your browser, which is stored on your hard drive so that we can do things such as better serve you as you navigate through our site or when you return. You may set your browser to notify you or decline the receipt of a cookie; however, certain features of our sites or services may not function properly or be available if your browser is configured to disable cookies.
Textricks’s policy is not to read or disclose private e-mail communications that are transmitted using Textricks services except to respond, if directed to us, or as required to operate the service, as set forth in the terms of use and policies established from time to time governing the service, or for other legally permissible purposes.
Textricks maintains physical, electronic and procedural safeguards designed to protect the confidentiality of personal data provided by you on and through our website. For example, unique passwords or user identifications are required to access a number of our website services. In addition to requiring the use of a unique password or user identification, all payments processed through our website require certain personal data provided by you to be sent in a “Secure Session” using Secure Socket Layer encryption technology. This technology is designed to encrypt—or scramble—your financial or credit card account information to help prevent unauthorized parties from reading it. We seek to regularly test and update our technology to help protect your personal data. However, such precautions do not guarantee that our website is invulnerable to all security breaches. Textricks makes no warranty, guarantee, or representation that use of our website is protected from all viruses, security threats or other vulnerabilities and that your information will always be secure. When doing business with others, such as advertisers to whom you can link from our site, you should consider the separate security and privacy policies of those other sites.
Except as specifically permitted by this privacy policy or other instructions regarding the online services you may not, and will ensure that you do not, lend, give, or otherwise disclose any passwords or user identifications to any unauthorized person, or permit any unauthorized person to use your accounts or related passwords or user identifications. Any loss of control of passwords or user identifications may result in the loss of control over personal data. You will be responsible for any actions taken on your behalf or any person using your passwords or user identifications. If passwords or user identifications have been compromised for any reason, then you should immediately change such password or user identification or notify us so that we may issue a new password or user identification.
This site may provide discussion areas so that customers and visitors can communicate freely and share ideas. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when disclosing such information. These discussion areas may be monitored by us or law enforcement officials as appropriate occasionally in order to enhance the safety and respect for all of our customers and visitors, and off-topic, unlawful or otherwise inappropriate content of materials of which we become aware may or may not be removed from the site during the course of such monitoring. However, Textricks is not responsible for any information posted or remaining on these discussion areas.
For the convenience of our visitors and customers, this website may contain links to other sites. While we generally try to link only to sites that share similar high standards and respect for privacy, we have no responsibility or liability for the content, products or services offered, independent actions, or the privacy and security practices employed by these other independent sites. We encourage you to ask questions and review the applicable privacy policies before disclosing information to third parties on these independent sites.
Your use of certain of our online services may permit you to update personal data from our database by accessing our website. If you remove certain information from your account, we will only retain copies of such information as are necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, enforce any agreement you have entered into with us and as otherwise reasonably necessary.
Even though we collect your data to conduct business, your data stays your own. You stay in control of your personal data and can at any time choose what you want us do with it. You can at any time:
When you visit our website for the first time, you can decide to accept all cookies or accept specific cookies using your browser tools or deny all our cookies. You can always change your preferences in your browser settings.
If for whatever reason you no longer want us to use your personal data, you’re free to change your mind. We will always comply with your request, unless we're legally required to keep your data. Which basically means that if there is any legal dispute, about for example outstanding invoices, we can keep your information until it’s resolved.
You can always view, amend, delete, and transfer your personal data. If you want to edit your information, you can do so on our portal where you can find an overview of your personal data. When you choose to delete your personal data, we hold the right to hold onto anonymised and aggregated data. If we do so, nothing will be able to identify you as a person in any way. If we’re required to retain your information for legal reasons, we will let you know in response to your request.
When your personal data is being processed to fulfill a legitimate interest to us, such as marketing, you’re able to object and unsubscribe by sending an email to enquiry@textricks.com. You can always exercise your right to restrict processing, and we’ll make sure to process your data in the way you specify. We will assess each request on a case-by-case basis according to the rules set out by the GDPR. If we override your request, we need to demonstrate that we have compelling grounds to do so, or that there’s a legal claim which allows us to retain personal data. If you don’t agree with how we’ve handled your request, you can file a complaint with the authority related to the member state you live or work in, or the country in which the suspected infringement has taken place.
We do not intend for this site to be used by children under the age of 13, nor do we seek to collect information about children under the age of 13. If you are under the age of 13, please do not provide us with information and promptly exit this site. We encourage parents or legal guardians to talk with their children about the potential risks of providing information over the Internet.
We reserve the right to make corrections or updates to this Privacy Policy at our sole discretion from time to time. When we do so, we will post the updated Privacy Notice on our website and update the Privacy Policy effective date. We encourage you to periodically review this Privacy Policy published on our website.
If you have questions about this Privacy Notice, concerns or questions, please contact enquiry@textricks.com
Or write to us via post to: Textricks 651 North Broad Street, Middletown, DE 19709