Textricks is committed to provide exceptional services and ensure that our customer is getting best experience with our platform. Please take a moment to review our refund policy for our products.
1. Eligibility for Refunds
- Free Trial: If you are using our free trial period and you decide that our service is not a good fit for you, no charges will be applied, and no refund is necessary.
- Subscription-Based Plans: Refunds are not available for any subscription fees already paid. We offer a 3-day money-back guarantee for new customers who are dissatisfied with our service (valid for the first subscription charge only).
- Refunds are not available for ongoing monthly or annual renewals. You may cancel your subscription at any time to prevent future charges.
2. How to Request a Refund
- If you're eligible for a refund based on our 3-day money-back guarantee, you can contact our support team at enquiry@textricks.com within 3 days from the date of your first payment.
- Please include your account information, reason for cancellation, and any relevant details to help us process your request.
3. Refund Process
- Once your refund request is approved, we will process the refund to your original method of payment within 7-10 business days.
- Refunds will only be issued for the initial payment (for monthly/annual plans), not for any additional charges after the initial subscription.
4. Cancellations
- You can cancel your subscription at any time through your account settings on our platform or by contacting our support team.
- Once your subscription is canceled, you will retain access to the service until the end of the current billing cycle.
5. Non-Refundable Fees The following charges are non-refundable:
- Fees for add-ons, premium features, or services that were purchased separately.
- Charges that occur after the initial refund request period (e.g., after 3 days).
6. Exceptions
- In some cases, we may offer refunds outside of our standard policy at our sole discretion. This may occur if there is a technical issue on our end, or if you experience an issue that we are unable to resolve to your satisfaction.
7. Contact Us
If you have any questions or need further assistance regarding our refund policy or your account, please contact us at enquiry@textricks.com or may chat with us on www.textricks.com. We are here to help!
Thank you for choosing Textricks!
