Guide Keep in mind that this page is regularly updated. They are an integral part of how we operate, how we provide solutions, and how we build trust with our clients. When you choose to work with us, you are choosing to work with a company where data protection is a top priority.
Ensuring compliance We adhere to all relevant international and regional regulations and standards in terms of data privacy. This includes the General Data Protection Regulation (GDPR), the Consumer Data Protection Act (CCPA), and other relevant legislation. We take a proactive approach to privacy compliance and work hard to stay up-to-date with the ever-changing regulatory environment.
This compliance mindset is at the core of the trust that our customers have in us because they know that their data is treated with the utmost legal and ethical care. Providing you with control Finally, we believe that every customer should have the power to choose how their data is collected and used. We strive to be transparent about how we collect and use their data so that they can make informed decisions.
Privacy Policy
TextTricks is a cloud-based communications platform that offers carrier-grade services over a private IP voice network around the world. By enabling intelligent connectivity, we are paving the way for a future of infinite innovation and connected technology, where communication is seamless between people, devices, and applications around the world. We understand the importance of keeping your personal information safe and secure when using our website. Therefore, we take great care to ensure that your data is stored safely and processed per applicable laws and regulations.
By accessing our website or using our services, you agree to comply with the policies, procedures, and terms outlined in this Policy and any other Terms of Use or Privacy Policy published by us. This Privacy Policy is intended to apply to the use of our website and services only. It does not apply to the handling and processing of personal data used by our advertisers or any other third party to which we may be connected. This Privacy Policy also does not cover the handling or processing of personal data of any employees, contractors, consultants, candidates, or interns of TextTricks, unless otherwise specified. By accessing or using any of our websites and services, you acknowledge and agree to the terms and conditions outlined in this Privacy Policy. All references to "TextTricks", "us", "our" and "us" throughout this Policy Statement include all TextTricks affiliated companies, subsidiaries, successors, and assigns.
For the present Privacy Policy, personal data or personal information means any information relating to, describing, or otherwise capable of being used to identify a person, both directly and indirectly. The term ‘personal data’ does not include data that is ‘anonymously identifiable’ or ‘de-identified’, which is not related to an individual or an identifiable natural person, and cannot be connected to or identified as an individual.
In this policy, "controller" and "processor" are used interchangeably. A "controller" is the company to which a "data subject" provides their data. A "processor" is the company that provides a "part of the services" to the controller and needs the controller's specific personal data to process it. TexTricks adheres to all privacy laws and regulations, including the EU GDPR (General Data Protection Regulation).
We do not interact directly with your end users, but when you share your data with us as a customer, we always process it per agreed data processing terms and data protection regulations. We do not use your data for any purpose other than those explicitly provided by you or as required by law.
When we collect and use personal information relating to your access to our websites, applications, or services in the EEA or the UK, our legal basis for doing so will depend on the type of personal information collected and the context in which it is collected. Generally, we will collect personal information when we need it to provide you services or where the processing of the personal information is in our interest and not contrary to your interest in data protection or your fundamental rights. In certain circumstances, we may also be required by law to collect personal information (e.g. traffic monitoring or service usage) or where we have your permission to process your personal information. If we collect and use such personal information under our interest or that of a third party, where those interests are not listed below, we shall explain those legitimate interests to you at the appropriate time.
TextTricks can collect information such as:
Your full name Your full address Your email address Your company name Your company website Your telephone number Your caller ID information Your unique personal identifier (UPI) Your online identifier Your Internet Protocol (IP) address Your proof of address and identification of end users (if there is a legal requirement) Your account payment information (such as your credit/debit card number, your signature, and bank wire transfer information) Your commercial information (such as records of what products or services you purchased, received, or considered) Your purchasing or consuming history or tendencies Your internet or similar network activity (e.g., your browsing history, your search history, how often you visit our websites and ads, etc.)
Information about the communications you receive through our platform or applications Metadata (information about the communications that are delivered via our platform, such as source/destination information, IP address and completion status, time/duration of use, etc.)
Geolocation Data (source and destination information for the communications delivered), Real-time Location Information for the emergency service provided through the products or services offered by TextTricks, Cookies (cookies and similar technologies used to distinguish visitors from other visitors on our websites) (see "Cookies" section below), Sensory Data (actions taken by our sales and support teams for quality assurance and analysis purposes, and consent will be recorded when required by law). Communications Content (text-to-speech transcriptions/DTMF tones/media in voice calls/text messages) Personal Information (end users' personal information in the context of providing voice/messaging communications services) Information (source/destination/registered address/real-time location for emergency services) Caller ID Information (hereinafter known as "Metadata")
How do we collect your data?
We collect your data in a variety of ways. These include direct interactions with you. This means you can provide us with information about you by completing forms, talking to us on our website, using our websites, opening accounts with us, asking for help, subscribing to newsletters, asking for information or materials (such as whitepapers), signing up for events and webinars, going to our booth at trade shows or other events, taking surveys or evaluations, using any of our sites, asking questions or making comments, or contacting us by phone, e-mail, video, or any other means.
Automated Technologies or Interactions. This means that as you interact with our sites, we can automatically collect technical data on your equipment, browsing activities, and patterns as described above. Third parties or Publically Available Sources If you visit other websites using our cookies, or from third parties such as advertising networks and analytics providers, we may collect information about you.
For the avoidance of doubt, we will not use your data for material, non-material, or irreconcilable purposes without informing you. We would like to assure you that the legal basis for the collection and use of your data will depend on your data and the context in which it is collected, such as: a) to execute a contract b) to have a legitimate interest c) to comply with a legal requirement d) to obtain your consent to collect your Data.
Why do we collect your information and how do we use it? How TextTricks collect your data? We collect your personal information for a variety of reasons, including: Responding to your inquiries about our products or services Monitoring and improving our responses Enabling you as a customer and, where applicable, your end users Sending and receiving communications through our platform Billing, collecting, and remitting taxes, fees, and surcharges for our services Providing you with information about additional features or expanded coverage.
Offering you access to our systems (including our websites) Creating, maintaining, customizing, and securing your account with TextTricks Processing your Requests, Purchases, Transactions, and Payments Personalizing Your Website Experience Providing content and Service Information that is relevant to you Targeted offers, Marketing Communications and Ads through our Websites, Third-Party Sites and via Email Maintaining the Safety, Security, and Integrity of our Website, Services, Database and Other.